03. Frequently Asked Questions
How can I sign up for the newsletter?
Head over to Promocodes.com and scroll through the homepage coupon codes to find the weekly newsletter sign up and enter your email. Find yourself on a merchant page? Look to the left under the merchant information and sign up for coupon alerts on your favorite merchant page! You can also subscribe to our email list on our many category pages to get custom offers based on that category. Be sure to follow us on social media on Instagram @promocodesdotcom, Facebook and Twitter to be on top of last minute deals and coupons you may not find in the newsletter!
Can I submit my own code to be featured on Promocodes.com?
We would love to hear from you and share those coupons with our users. While we don't yet allow user generated coupons, we can help people save by hopefully sharing your coupons ourselves! Please contact us at contact@promocodes.com and share your coupons with us. (Please note that some retailers we work with do not allow us to share user coupons on the site.)
There's something wrong with a coupon code. Who can I contact?
Having trouble with a coupon or promo code? Let us know by contacting us at contact@promocodes.com and we will check it out, so you can shop easy!
Can discounts be combined with one another?
Sometimes. Depending on the merchant and checkout process you can do a thing called "stacking" or using multiple coupons at checkout. "Stacking" is subject to each retailer but we suggest trying and seeing if you can get extra savings by adding a free shipping coupon. After you enter your sitewide coupon, check your savings amount first, make a note if you need. Then enter a free shipping code and check your total balance to see if the retailer accepted the second code.
Keep in mind some retailers simply replace the previous code you entered with the new one, if that is the case check to see which code gets you the highest discount and use that one!
What is an exclusive coupon?
We have account team members that work closely with retailers daily and their primary goal is to get exclusive coupon codes for our Promocodes.com users. An exclusive coupon is a coupon that is "exclusive" to Promocodes.com, meaning no other publisher should have the same coupon. You can find our exclusive coupons on our site marked with a yellow tag and use it knowing you got a special deal from your friends at Promocodes.com. We are continuously growing our account team and increase the amount of exclusive promo codes on the site to give you the best deals.
How can I stay up-to-date with new coupons and discounts?
Sign up for Promocodes.com newsletter! Find yourself frequently checking the same merchant pages and website for online deals? Get them sent straight to your email by signing up for our weekly newsletter or head over to our blog to get the latest on discounts and coupons and ways to shop and save! You can also get daily updates on sales and deals through our social media. Make sure to follow us on Instagram @promocodesdotcom, Facebook and Twitter.
Where can I get information about advertising with Promocodes.com?
Interested in working with the team at Promocodes.com? We work with advertisers from online retailers that offer coupons and promo codes. If you have a great product, strong coupons and savings to share with our users we would love to hear from you. Feel free to reach out to contact@promocodes.com and someone from our team will be able to assist you. We can create custom advertising packages according to your budget so you an reach the savvy shoppers on our site.
Do I have to pay to use your coupons?
No! Online savings are yours for the taking with Promocodes.com. While other sites may require you to pay monthly or annual fees for use and subscriptions to access their coupons, we do not. Simply find a coupon or promo code you want for the retailer you are shopping at, copy, paste and check out! It is that simple and doesn't cost a thing when you use Promocodes.com!
Why are you giving coupons away? Is there a catch?
No catch! We work with affiliate networks and have partnerships with many of the retailers and brands you love. When you shop using our codes or website we simply get the credit! Through ad placements, sponsored content and sales we use affiliate marketing to deliver our users the top coupons and promo codes and get paid by the merchants to do it!
Do you have exclusive partnerships with these advertisers?
Yes, we have direct exclusive partnerships with majority of the retailers listed on our website. If you have any inquiries about a certain retailer, please reach out to us just so we can help resolve any issues you may have with that retailer.
I reached out the retailer directly, but they are not responding back. Can you assist me to reach out to the retailer?
If you are having a problem with the retailer, your order, shipping or returns it is expected that you contact them directly. If your phone and email attempts don't work out, then feel free to reach out to us at contact@promocodes.com and give us a summary of the issue you are having. We will check to see if we have a close partnership with that retailer and if so, we can try to reach out to the retailer on your behalf to see if we can accelerate the process.
What is the difference between coupons and promo codes?
Please see What is the Difference (hyperlink to the coupon 101 page)
I couldn't find the retailer I am planning to shop on your site. what should I do?
We want to ensure we have all the brands you love. If you can't find a specific retailer or brand, feel free to reach out to contact@promocodes.com and someone from our team will be able to assist you.
How do I get the discount when there is no code?
There are retailers which do not prefer making their promo codes public. They are worried that the discount code will spread all over the internet and they may not be able to control the high usage. Here at Promocodes.com we work with those retailers closely to provide great savings. They give us a special discount link instead of giving a specific code, which we put up on our site for our users to get to. You need to click on our links to be redirected to a specific discount page on the retailer's site to access the savings. Do not feel discouraged when you don't see a discount code listed.
There are also merchants on our site that we only share sitewide or category wide promotions and generic sales announcements to keep our users in the loop! We love sharing our savings tips. If you can't find a coupon or promo code for the retailer you are shopping at, check out our online savings tips at the Promocodes.com blog to see how you can get huge discounts every day.
What merchants offer the best promo codes?
We work with thousands of merchants that offer great discounts and savings. In our experience we found that merchant that offer site wide coupons and offers get our users huge savings and are widely used. Getting 20% off sitewide sounds good doesn't it?
What categories are the highest visited categories?
At Promocodes.com we want to create a unique window shopping experience online. That is why we have developed in depth categories, so you can find what you are looking for. There are certain categories such as Fashion, Home and Garden, Travel and Computers and Electronics that receive a high amount of traffic. Please see all the categories on our site and narrow your search!
If a promo code doesn't work, how can I report it?
You can contact us at contact@promocodes.com and we will do what we can to fix it!
Do you have any savings tips on your site? I want to become a savvy shopper?
We are online shopping and savings experts and provide plenty of tips and insight on the Promocodes.com blog (link) to make you a savvy shopper!
What are the most common savings tips?
It is important to remember, retailers often can provide a discount to their users. The most common savings tips are to search for coupons and promo codes online of course! Search for the discount codes on our website as well as various online searches. You should never check out from your online shopping cart without first searching for the retailers' promo codes. If you can't find a discount code you need don't give up! Feel free to give a direct call to the customer care department of the retailer and ask for a discount! You will be surprised what a simply and friendly phone call will do for your check out total!
What is a sitewide coupon?
A sitewide coupon means the savings is applied to all items and products and is not limited to a certain category or product type.
Can I bundle a sitewide coupon code and promo code?
It depends. Some retailers allow "stacking" (hyperlink to definition in glossary) and some do not. Our pro tip? Try it! If it can't be combined you can see which code will get you the most savings and we recommend, you go with that one!
Can I use the promo codes on your website for an international purchase?
It depends. Most retailers are international and allow for online shoppers everywhere to purchase items so you can use a promo code or coupon you found at Promocodes.com for your international purchase. However some are unfortunately limited to their own country. Our advice is to apply the code and check. More often than not you will be able to shop and save across oceans! Are you an international shopper? You can always check out Codes.co.uk or Discountcode.com for UK and Australian online shopping.
What are the best times of the year to save the biggest?
Anytime! It is never a bad time to save money while you shop online but we know there are some big events in the year to get huge savings. Black Friday and Cyber Monday are always winners but in our experience we found that there is savings to be had during Memorial Day weekend, Fourth of July, Back to School and more! Be sure to check out our seasonal pages through the year on the Promocodes.com site to see the savings year round!
Should I buy In-store or online?
It depends. It is very important that you do the necessary research. If you know exactly what you are looking for, then check out our site to see if we have a strong promo code, if so, then it would save you a lot by simply completing your purchase online! You don't need to worry about fuel expenses or dealing with parking and most importantly, wasting your time. When doing research on the product and retailer compare online and in-store costs and compare the discounts available to see what savings are offered and where you should complete your order.