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Paula Young Shipping Policy
Shipping and processing costs for orders placed on PaulaYoung.com depend upon the methods and options you choose. Shipping and processing fees apply to your complete order, even if an item is back-ordered and multiple shipments are required. All customers shopping on PaulaYoung.com must know that all free shipping promotions on the website are available in the continental United States only. There are several shipping options. Use standard delivery have your wig delivered to you in 5 – 7 business days for in-stock items. If your order is a Drop Ship item, allow 8-11 business days for delivery. If you have ordered anything from the Ellen Wille brand, allow 7-12 business days for delivery. Standard delivery only applies to the continental United States.
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Paula Young Order Cancellation, Return or Exchange Policy
Paul Young prioritizes your satisfaction, above all else. As such, if for any reason, you are not satisfied with your purchase, you may exchange or return unworn, unaltered items with tags attached (including unopened wet products). If you wish to return a Paula Young wig, you can contact Customer Service anytime by email at customerservice@paulayoung.com.
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